website-background
    Home / FAQ’S

    FAQ’S

    Questions and answers to FAQ’s

    Delivery?

    Once you place your DIY or stock order, if your order is over $500, you will receive it within 1 week. If not, you will receive it within 2 weeks.

    For ready to assemble and assembled orders, turnaround time is 2 weeks after the deposit has been paid, approval of proofs and guest list has been received (if applicable). If you need your order more urgently please contact us to discuss your options.

    Collection option in checkout is only for pickup and free shipping is automatically applicable for orders over $500.

    If payment is made by Pay Pal, the delivery address used to ship your goods is the one entered when you place your order on the Red Rose Invitations website, not the one listed in Pay Pal.

    What are your trading hours??

    Open Monday to Sunday 9am –  5pm. Call first before visiting to ensure someone is available to help. (Last appointment time is 4pm)
    Pickups available 9am – 7:00pm weekdays, 9am – 5pm Saturdays and Sundays.

    What does assembly mean??

    Assembled  – Everything is printed and put together ready for you to hand or post out to your guests.
    Ready to assemble – Everything is printed and cut, ready for you to put together and place in the envelopes.
    DIY – You will need to cut all your stocks & materials to the right sizes, print and assemble your chosen design.

    Will I see my design before it get printed??

    A proof will be emailed to you, of the wording and chosen font, once a deposit has been paid, within 2 days. (The proof does not show embellishments). You are entitled to 2 free proofs (changes), after the first proof. If you require additional proofs, these can sent to you, for $18.00 each. This excludes church and service booklets. For church and service booklets, you are entitled to 1 free change where a new proof will be sent to you. Any additional changes will be charged at $18.00 each. There are no proofs for DIY orders. Please see the following link for an example of a proof: Invite proof

    Please check all proofs very carefully. Once a proof has been approved by you, you are stating all information on the proof is correct. Should there be a need for a re-print, charges will be incurred and any changes to artwork before printing has commenced will incur a $35 fee, payable before any further work is done by Red Rose Invitations.

    Is there a cost to personalise my invitations??

    There is no charge for guest names as long as the spreadsheet used by Red Rose Invitations is typed up and completed. If you choose to use your own format, extra charges will be incurred and you will be notified of this before we proceed with your order. To download a sample spreadsheet, please click this link: Guest List Sample. Not all addresses have to be filled in, if you are planning to hand out some of the invitations.

    If my order quantity changes, does this change the quote??

    One factor that influences a quote is quantity. For ready to assemble and assembled orders, if the guest list received by Red Rose is lower or higher than the original quantity quoted, the price may increase. You will be informed of this cost. Stock can not be ordered until the guest list has been received or if you give confirmation in writing stating the final number needed. For DIY orders once the deposit is paid or full amount is paid, you can not alter the quantity and are liable for the full value of the quote.

    Should I order a few extra spare invitations??

    Once your order has been made, if you require more invitations these may be charged at a higher price, then the original quote. If you think you may need more, please order a few spare ones, where you can write the guest names on if need be.

    Do I need to pay a deposit or the full amount before my order is underway??

    A 70% deposit is required, when placing an ready to assemble or assembled order. The remaining money is payable on pickup or before the order is sent to you. When placing an online order, you will have to pay the full amount upfront.

    Full payment is required when placing a DIY order. The remaining money is payable on pickup or before the order is sent to you.

    There is no refund or exchange for change of mind, after the deposit or full amount has been paid.

    By paying a deposit or the full amount, you are agreeing to all terms and conditions and stating your quote or order is correct to what you are paying for.

    What does the coupon code "package discount" mean??

    If you order 3 or more printed stationery items with a dollar value of more the $0.00 with your wedding invitations, you are eligible for the package discount. The package discount entitles you to $0.70 off per invitation. If you were ordering wedding invitations, RSVP cards and wishing well cards and the total was $8.00 an invitation, your discount would now make it $7.30 each. Select the option “package discount” when ordering the wedding invitation or it will be applied to your quote if you have a custom design. This special is for the wedding and engagement invitations category only.

    If you use the coupon code and you are not eligible, your order will not be processed until the coupon has been paid in full.

    Will my order turn out as expected??

    Proofs are emailed before the job is printed for your approval or for you to make changes. Once the job is approved, it gets printed. Proofs are how the job will print out and doesn’t show any embellishments.

    You can ask for a photo of a finished one, after the proofs are approved, before everything is assembled and a photo of this, can be emailed to you, or you can come and have a look at it. Changes can be made for the placement of the embellishments ordered and once approved, the order will be completed.

    What can I expect when ordering DIY invitations from the wedding category??

    Extra pieces for DIY invitation stock are included with your order, if you order from the wedding and engagement or other events categories, if you are ordering from the paper, envelope and other similar categories where you are purchasing by the packet, extras are not included. Extras exclude buckles, brooches, diamantes, ribbon sliders, lace, lace motifs, flowers and feathers as there is very little room for error with these items and extras are not necessary.

    How do our prices compare to other companies??

    We check our pricing against other companies regularly and have maintained that we are one of the cheapest. If you have received other quotes where we are reasonably more expensive, please talk to us as this may not be the exact same thing we have you quoted you on.

    Are the invitations good quality and will they fall apart??

    We have kept a sample of invitations that we have been made 6 years ago and they are still together and have not fallen apart.

    Stock used is checked for any imperfections, before the job gets printed and if there are any imperfections, the stock is re-ordered. Embellishments used are high quality and the diamante’s are A-Grade Czech, glass rhinestones with an all metal alloy body with anti-tarnish silver electroplating. Meaning they are very shiny and sparkly, sturdy and will not tarnish or turn black.

    Only high strength glues and tapes are used on pockets, papers, lace, ribbons diamante’s and all other embellishments.

    Faulty or Wrong Orders?

    Every care is taken to make sure the products are perfect before you pick them up or they are posted out to you. The order is checked at every stage from stock counts, printing to assembly and finishing. However, If you do find something wrong, you have the option to post it back to us and we will cover the postage cost or we can pickup if you are local, fix the order and send it back out to you within 2 days.

    This term applies when the mistake is ours. If it is yours, you will have to pay for return postage or drop the order off and the order will be fixed at a discounted rate.

    Claims must be made within 7 days of receiving the order.

    Additional information:?

    Quotes given are valid for 6 months from quote date.

    Please note the colour on screen may vary to the actual product, however packets quantities and sizing are correct.

    All products are in stock, however in some cases, a product may no longer be available or out of stock, if this is the case, you will be notified and you can chose a full refund or other product(s) to the same value.

    Prices listed on the website and terms and conditions are subject to change without notice.

    Until the order is paid in full, it remains the property of Red Rose Invitations.